FAQ
Shipping
Domestic Shipping Rates
Ro+Lee Boutique ships merchandise to locations within the United States for a flat rate per order of $7.95. All orders over $100 ship free. Remember that your shipping is calculated off of your discounted subtotal (total AFTER sale items have been reduced and coupon codes have been applied) and does not include tax. Standard orders are shipped within 3-5 business days of purchase, unless your item states pre-order. Orders are shipped via USPS priority or first class depending on weight and usually arrive between 2-5 business days.
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The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing your merchandise.
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Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.
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Shipping Locations
Standard shipping is available to all 50 states within the US including PO Boxes as well as APOs/FPOs and US territories. Please note we do not currently ship to Canada or other international locations at this time. Please check back, because as our business grows, our shipping abilities will too!
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Tracking Your Order
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Once your order is successfully packed for shipment, you will receive an e-mail notification with your tracking number. If you have a user account, you can check the status of your order at anytime. If your order status reads "Open," then your order has been successfully submitted. If your order status reads "Shipped," your order is prepared for shipment and you will see the delivery tracking number assigned to your order.
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If you do not have a user account, please feel free to contact us and we can give you updates about your order!
Returns
How to Return
Returned items MUST be postmarked within 14 days of receiving your order. No refunds will be issued, only store credit. In store credit will be issued via a code sent to your e-mail within 1-2 business days after recieving your return. You will then enter this code at checkout of your next purchase. Merchandise must be in the original packaging and tags attached. Return shipping and handling is the customer's responsibility and shipping charges on the original purchase will not be credited back to you. You may return via the carrier of your choice, but we recommend obtaining tracking on your package. All SALE merchandise and special orders are Final Sale and cannot be returned. We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, have had the tags removed or received by us after the return period will be returned to the customer at the customer's expense. If postage to return the item(s) is not paid within 5 days of receiving the return, the item(s) will be donated to the charity of our choice. Returns should be addressed to:
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Ro+Lee Boutique
4514 Chamblee Dunwoody Rd
Suite 195
Atlanta, GA 30338
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Please include your invoice or a note with your name and order # along with the items being returned.
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Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 7 days of receipt. No exceptions. If we do not received notification that you have received a damaged item in 7 days, the return will be rejected for any store credit or refund.
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If you received a defective item, please do as follows:
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Use your smartphone to take pictures of the defective or damaged area and e-mail the images to hello@roandleeboutique.com, including the tag and the image that shows it is still attached.
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Indicate "Damaged" in the subject line.
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include the order # and product name of the item.
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If you receive the incorrect item please call us at +1(404) 647-4262 or e-mail us at hello@roandleeboutique.com. If you could include any pertinent information (order #, name, description of the mix up) we will make sure to get you taken care of.